Delivery | HikingAtCappadocia

WITHDRAWAL - RETURN AND DELIVERY INFORMATION TEXT FOR DISTANCE SALES

What is the right of withdrawal and how is it used?

https://www.hikingatcappadocia.com/ in accordance with Article 48 of the Consumer Protection Law No. 6502;

The seller or provider performs the action within the agreed period from the moment the consumer's order reaches him. In any case, this period cannot exceed thirty days for the sale of goods. The consumer may terminate the contract if the seller or provider does not fulfill its performance within this period.

The consumer has the right to withdraw from the contract within fourteen days without giving any reason and without paying any punitive conditions. It is sufficient that the notification that the right of withdrawal has been exercised has been sent to the seller or provider within this period. The seller or provider is obliged to prove that the consumer has been informed about the right of withdrawal. If the consumer is not properly informed about the right of withdrawal, he is not bound by the fourteen-day period to exercise the right of withdrawal. In any case, this period expires one year after the expiration date of the withdrawal period. The consumer is not responsible for changes and distortions that occur due to the usual use of the goods during the period of the right of withdrawal.

https://www.hikingatcappadocia.com/Within the framework of the system they have created, those who mediate the establishment of a distance contract on behalf of the seller or provider by using or using remote communication tools are obliged to keep records of transactions with the seller or provider due to the issues contained in this article and, if requested, provide this information to the relevant institutions, organizations and consumers. However, the intermediaries within the scope of this paragraph are responsible for their actions contrary to the contract they have made with the seller or provider.

https://www.hikingatcappadocia.com/In determining the period of the right of withdrawal in accordance with the third paragraph of Article 9 of the Distance Contracts Regulation;

In the case of goods that are the subject of a single order and delivered separately, the consumer or a third party determined by the consumer receives the last goods on the day of delivery,

For goods consisting of more than one part, on the day when the consumer or a third party determined by the consumer receives the delivery of the last part,

In contracts where regular delivery of goods is made for a certain period of time, the consumer or a third party determined by the consumer is based on the day on which the first goods are delivered.

In accordance with Article 13 of the same Regulation, the consumer must send the goods back to the seller or provider or to the person authorized by him within ten days from the date on which he sent the notification to the seller that he has used the right of withdrawal. The consumer is not responsible for changes and distortions that occur if he uses the product during the withdrawal period in accordance with its operation, technical characteristics and instructions for use.

What are the situations/products in which the right of withdrawal cannot be used?

According to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be used in the following contracts;

Contracts for goods or services whose price changes depending on fluctuations in financial markets and which are not under the control of the seller or provider,

Contracts for goods prepared in accordance with the consumer's wishes or personal needs, (For example; dresses prepared according to the person's size measurements, etc.)

Contracts for the delivery of goods that may deteriorate quickly or expire,

From goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; contracts for the delivery of those whose return is not suitable for health and hygiene (For example, hair accessories, bridal crown, flower bouquet, veil, pouch, etc. accessories)

Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature,

Contracts for books, digital content and computer consumables presented in the material environment if the protective elements such as packaging, tape, seal, package have been opened after the delivery of the goods,

Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under the subscription agreement,

Contracts related to accommodation, transportation of goods, car rental, food and beverage supply and evaluation of leisure time made for entertainment or recreation purposes that must be made on a certain date or period,

Contracts related to services performed instantly in electronic environment or intangible goods delivered instantly to the consumer,

Contracts for services that have been started to be performed with the approval of the consumer before the expiration of the right of withdrawal period.

Can the consumer be held responsible for the decrease in value caused by the use of the product/products for which he/she has exercised the right of withdrawal?

The buyer will inspect the goods/service subject to the contract before receiving delivery; dents, broken, torn packaging, etc. damaged and defective goods/services will not be delivered from the cargo company. The goods/service received will be deemed to be undamaged and intact. The buyer must protect the goods/service carefully after delivery. If the right of withdrawal is to be used, the goods /services should not be used. The Invoice must also be returned with the product.

If there is a decrease in the value of the goods for some reason caused by the Buyer's defect, or if the return becomes impossible, the Buyer is obliged to compensate the Seller's losses at the rate of the defect. (For example, falling stones of wedding dresses and evening dresses, removing lace embroidery, etc. in cases, loss of damage may be claimed from the buyer.) However, the Buyer is not responsible for changes and distortions that occur due to the proper use of the goods or product during the period of the right of withdrawal.

If the discount amount used within the scope of the campaign is reduced below the campaign limit amount organized by the Seller due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

Who does the return shipping fee belong to during the exercise of the right of withdrawal?

In the exercise of the right of withdrawal, if the buyer has not selected a carrier other than the cargo company determined by the seller and the goods are sent back through the carrier specified by the seller for return, the consumer cannot be held responsible for the costs related to the return. If the seller does not specify any carrier for the return in the preliminary information, no price related to the return cost can be charged from the consumer. In case the carrier specified in the preliminary information for the return does not have a branch in the place where the consumer is located, the seller is obliged to ensure that the goods to be returned are received from the consumer without requesting any additional costs.

In accordance with the general communiqué of the Tax Procedure Law, in order for refund transactions to be made, the sections related to the refund must be filled out completely in the invoice sent to the Buyer and sent back with the product /products after signing.

How is the refund of the fee made upon the exercise of the right of withdrawal?

The seller or provider is obliged to refund all payments paid from the buyer, including the costs of delivering the goods to the consumer, if any, within fourteen days from the date of receipt of the notification that the consumer has exercised the right of withdrawal.

How long is the delivery time of the product ordered through the platform?

If the product cannot be delivered on time for unforeseen reasons, what are the rights and responsibilities of the buyer and seller?

If force majeure causes occur that the Seller cannot foresee and the product cannot be delivered within the time limit, the Buyer will be notified of the situation. The buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is eliminated. Pays payable in cash If the buyer cancels the order; if he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has paid by credit card and cancels, the product price will be refunded to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

How will the buyer use the right of withdrawal?

the invoice for the returned product delivered to the person or the Buyer (If the invoice for the product requested to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning). Order refunds issued on behalf of invoiced institutions will not be completed unless the Return Invoice is issued.

The return form must be delivered completely and undamaged along with the box, packaging, standard accessories, if any, of the products to be returned.

In order to exercise the right of withdrawal, it is necessary to provide written notification to the Seller by registered mail, fax or e-mail with a refund within 14 (fourteen) days and that the product has not been used in accordance with the provisions of “Products for which the Right of Withdrawal Cannot be Used” regulated in this agreement.

What is the seller's responsibility if there is a refund request?

The Seller may return the total price and the documents that put the Buyer in debt to the Buyer no later than 14 business days after the withdrawal notification and the product reaches him, return the product within 14 business days, or determine that the product is of a nature that the right of withdrawal will not be used, and notify the Buyer in writing, including SMS and e-mail, and refuse the refund. In this case, the Seller's obligation to pay disappears.

seller:https://www.hikingatcappadocia.com/

Title:

Address:

Phone:

Fax:

E-mail:

Customer Service Phone:

ADDRESS

PHONE

EMAIL